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Service Continuity

What would you do if:

• You have no access to the system containing all your volunteer information because of a blackout.
• You can no longer access your building due to an extreme snow storm.
• A significant portion of your staff is infected with the avian flu, and those who are not are at high-risk.

Are you capable of handling these types of emergencies and providing your normal services?

If your answer is NO, you are not alone. In a survey conducted by the CRC, only 59% of 89 voluntary sector organizations had a disaster preparedness plan in place and most of these organizations did not have the capacity to maintain their critical services in the event of an emergency.

The first step in being prepared is creating a service continuity plan to ensure that your organization can continue to provide critical services regardless of the circumstances. It's easier than you think. Developing a service continuity plan does not have to be difficult, it simply takes a bit of time and effort to get the process started.

Getting Started

Creating a comprehensive service continuity plan for your organization can seem like a daunting task. However, the key is to break the process into smaller steps. The development of a plan begins by asking: Is your organization prepared to handle most types of emergencies while continuing to deliver your normal services?

The Service Continuity Tutorial will take you through the steps needed to create a plan for your organization. You may chose to either go through the entire tutorial in one sitting or focus on one module at a time. At the end of this tutorial you should have a better concept of the tasks required to create a service continuity plan and the concrete tools to help you do so.

Keep in mind that this tutorial is designed to help get the process started and that creating a service continuity plan is a long-term process that is fluid, not static. The process will continue as your organization experiences growth or changes.

The main objective is to take the necessary steps to first ensure that your organization is internally prepared for a disaster. You can then begin to assess whether your organization is capable of contributing to an overall response.

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